Documentation Index

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Troubleshooting

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Common issues and how to resolve them, grouped by where the problem shows up.

Login

Reset password

Reset password issues

Working with multiple Panaya accounts

User profile

Supported UI languages

Account locked

Testing

Recorder & Player guidelines

Recorder & Player troubleshooting

Clearing the Click-Once cache

Adding Panaya to trusted sites

"No information was recorded" issue

"Contact the application vendor" issue

Cannot launch the Recorder or Player

Browser

Troubleshooting user interface issues

Supported internet browsers

Downloading the Panaya certificate

Recommended screen resolution

Clearing Panaya cookies in Chrome

Clearing Panaya cookies in Edge

Performance

Performance troubleshooting

Slow page load troubleshooting

Loading project troubleshooting

Capturing a stack trace for support

Still stuck?

Open a case with Panaya Support and include as much detail as you can about what you were doing when the issue occurred.