You asked Panaya to reset your password but no email arrived. Work through these four checks in order.
1 Check you are on the right Panaya server
Panaya has two main sites, and a reset only works on the one your account lives on. Confirm which URL you normally use: emea.panaya.com or my.panaya.com.
2 Look in your spam or junk folder
Password reset emails are often filtered. Search your whole mailbox for messages from Panaya, not just the inbox.
3 Confirm you have an active Panaya user
Ask your Panaya administrator or project manager to check that an active user is defined for your email address. No active user means no reset email.
4 Check your browser is supported
See the list of browsers Panaya supports.
Still unable to log in?
Contact Panaya Support and tell us which URL you use and the email address on your account.