Performance Troubleshooting
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Performance Troubleshooting

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Performance issues can be broad, so please provide us with the relevant information that closely resembles the issue you have to assist you quickly and efficiently.

Good to Know!
Panaya recommends a minimum bandwidth of 20Mbps with less than 50ms latency to the Panaya Server.
Learn more

Panaya Recorder & Player Performance Issues

  • Does your test include more than 100 steps?
    Our Test Recorder and Player work best with tests that include 50 steps or less. It is likely to experience performance issues when working with tests that include 100 steps or more.

    If the tests have less than 100 steps and you are having issues recording, playing, or saving,  please try these three simple steps to see if this improves the performance of the Panaya testing tool.
  • Add * to trusted sites.
  • Use a LAN cable to connect to the internet, instead of a wireless connection (Wifi)
  • Clear out the Click-Once cache
  • Check to see if the issue persists when executing a different test.
  • Are you experiencing issues when connecting or disconnecting from your SAP GUI?
    Follow these steps to try and solve the issue.
  • Are you trying to record an SAP transaction retrieving over 50 grid/table records, including many columns with check-boxes and input boxes? Click here to learn how to solve this issue.
  • If you are unable to troubleshoot the issue, follow these steps and provide the information to support

Slow Page Load and Navigation

  • Are you experiencing slow browser page load when working with Panaya? For example - the Test, Defect, or Requirement details page.
    If these issues persist longer than 30 minutes, please follow these steps and provide the information to support 
  • Are you experiencing issues navigating within a specific page or section in Panaya?
    Please provide the details of the specific page or section, including screenshots and the same action you are trying to perform.
    We will also need your browser version.

Logging in or Loading a Project

  • Are there other users in your organization or location experiencing issues when logging into Panaya or loading a Project?
    If this issue persists longer than 60 minutes, please follow these steps and provide the information to support
  • If the issue does not occur for other users -
    • Try to clear out your browser cache and temporary files
      Learn how
    • Try to browse using private mode - InPrivate for MS Edge and IE, Incognito for Google Chrome, or Private mode for Mozilla Firefox.