Your browser is not supported by Panaya
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Your browser is not supported by Panaya

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This article explains how to solve the issue for Internet Explorer users.
Visit these links if you are using Google ChromeMicrosoft Edge, or Mozilla Firefox

⛔️ Panaya no longer supports Internet Explorer

If your Internet Explorer version is supported by Panaya, but you still receive the message below, follow the suggested solutions below. 

 



Clear your cache and cookies

Click here to learn how

 


Clear Temporary Internet Files

Click here to learn how

 


Clear your SSL State

  1. Open Internet Explorer, select Tools , Internet Options
     
  2. Navigate to the Content tab and select to Clear SSL state

Re-launch Internet Explorer and check to see if the problem is solved.

If you cleared cookies, cache, and SSL certificate and the Panaya Application does not load, proceed to the Disabling Compatibility View.

 


Disable Compatibility view

  1. Open Internet Explorer and press ALT on the keyboard
  2. From the menu that appears, select Tools and then Compatibility View Settings
  3. Remove all websites from the list and uncheck all three check-boxes
  4. Click Close

Re-launch Internet Explorer and check to see if the problem is solved.

 



Enable TLS 1.2 (Transport Layer Security)


 

 

If the problem persists, please contact our support team at support@panaya.com