The minimum supported resolution is 1366×768, while the recommended resolution is 1920×1080 or 1920x1200.
To avoid playback issues, set the scaling to 100%.
The screenshot below illustrates a correct Display resolution and Scale configuration.
Display Settings not Supported (Panaya Testing Tool)
If your display settings are not configured correctly, a pop-up warning will appear as shown below. To fix this, adjust your display settings according to the recommended settings above. 
Scale
If your display scale is set above 100% while recording scripts, the Panaya Player may not play back pre-recorded tests correctly.