Panaya uses Amazon CloudFront infrastructure to optimize the Internet connection between your browser and the Panaya platform. Not only are our IP addresses dynamic to reflect your location, but they may also be changed from time to time to reflect changing network conditions.
For example, congestion on the Internet may mean that changing the server your browser is communicating with will improve network performance.
For example, congestion on the Internet may mean that changing the server your browser is communicating with will improve network performance.
If you are experiencing Performance issues, we advise the following approach:
Solution 1 (preferred)
Whitelist outgoing traffic by hostname -
- US platform: my.panaya.com, sso-us.panaya.com and cdn.panaya.com
- EMEA platform: emea.panaya.com, sso-emea.panaya.com and cdn.panaya.com
Solution 2
If solution 1 is not possible, you may resolve the relevant hostnames mentioned above and then add the resulting IP addresses to a local DNS used by your workstations.
Please note that this may result in less than optimal connections.
Please note that this may result in less than optimal connections.
We recommend resolving the hostnames a couple of times during different timeframes, gathering a couple of IP addresses, and adding them as a round-robin to the local DNS.