“Trouble connecting to Panaya” - If you encounter this error message when opening ScriptBuilder, please follow the instructions below to solve the issue.
Network and IT Settings
Please contact your IT administrator and request that the network and IT settings for Panaya Test Automation be reviewed and enabled.
Update to the latest Browser version
Please update to the latest version of Edge or Chrome. If the default Application version is different from the browser you use for Panaya, please be sure to update both browsers.
Verify Your Chrome Policy & Extensions
If your organization's ExtensionInstallBlocklist policy is configured as "*", your IT administrator must add the Panaya extension to the ExtensionInstallForcelist policy in the Chrome registry.
To verify whether this policy is configured:
Open Google Chrome.
Navigate to:
chrome://policy
Locate the ExtensionInstallBlocklist policy.
If its value is "*", ask your IT administrator to add the following entry to the ExtensionInstallForcelist:
bhbpajbdlmemfiimcpbemelcoijoiikb;https://clients2.google.com/service/update2/crx
This ensures that the Panaya extension is installed and enabled even when your organization's security policies block browser extensions.
Important!
The extension ID and update URL must be added as a single entry in the ExtensionInstallForcelist policy, exactly as shown below. Do not add them as separate entries.
bhbpajbdlmemfiimcpbemelcoijoiikb;https://clients2.google.com/service/update2/crx
Verify Your Edge Policy & Extensions
If your organization's ExtensionInstallBlocklist policy is configured as "*", your IT administrator must add the Panaya extension to the ExtensionInstallForcelist policy in Microsoft Edge.
To verify whether this policy is configured:
Open Microsoft Edge.
Navigate to:
edge://policy
Locate the ExtensionInstallBlocklist policy.
If its value is "*", ask your IT administrator to add the Panaya extension to the ExtensionInstallForcelist in the Edge registry.
This ensures that the Panaya extension is installed and enabled even when extension installation is restricted by your organization's security policies.
Contact support
If the suggested solutions above do not solve the issue, please contact support and share the log file (scriptbuilder.log).
Alternatively, create a troubleshooting ticket.