Logs for Panaya Support

Panaya Support may request that you retrieve specific log files from your machine from time to time.
These log files will enable Panaya to provide a customized solution more efficiently.

What would you like to retrieve?

Panaya Testing Log Files

The log files can be found here:
C:\Users\[USERNAME]\AppData\Local\Temp\PanayaPlayer\Log
C:\Users\[USERNAME]\AppData\Local\Temp\PanayaPlayer\Trace

Please provide us with the Latest Modified PanayaPlayer.log which should be located in the latest modified folder.

The AppData folder could be hidden, if so, please click on the View Tab and check the Hidden Items checkbox. 

Panaya Release Dynamix Synchronizer Log Files

The log files can be found here -
C:\Users\<PC_USER_NAME>\AppData\Local\Temp\PanayaPlayer\synchronizer\

Panaya SAP Extraction Log Files

Please provide the following -

The Dump File (HTML format) - 

1. Run transaction ST22
2. Locate the dump for the relevant execution
3. Double-click to open the Runtime Error Long Text screen
4. In the transaction field, type %pc and select the HTML Format

The SM37 transaction job log

Panaya SAP Test Automation Logs

ScriptBuilder:
C:\Users\<PC_USER_NAME>\AppData\Local\Temp\Panaya Automation\ScriptBuilder\logs\[session_UID]\    
ScriptBuilder.log
Backend.log

AgentBuilder:
C:\Users\<PC_USER_NAME>\AppData\Local\Temp\Panaya Automation\Agent\logs\[session_UID]\
Agent.log  
Backend.log