ScriptBuilder and Agent use a browser extension to record and play back web applications in Microsoft Edge or Google Chrome. The extension connection method is handled automatically, with no BiDi or extension-installation flags to configure.
For most users, no extension setup is needed. If your organization blocks extensions or requires managed browser sign-in, ScriptBuilder detects the relevant policy when you select Record or Play and displays an Additional setup needed dialog.
What to check
ExtensionInstallBlocklist = *: Ask IT to force-install the Panaya extension. If forced sign-in is not enabled, IT can alternatively allowlist it, after which you set up the Panaya user-data folder and install the extension manually.BrowserSignin = 2: In ScriptBuilder, go to Main menu > Setup Panaya user-data folder and complete the guided browser setup.- Both policies: IT must add the extension to
ExtensionInstallForcelist, and the user must set up the Panaya user-data folder. An Allowlist alone is not sufficient.
The dialog shows a checkmark for completed requirements and X for missing requirements. Follow the displayed instructions and retry Record or Play.
For the complete policy decision table, browser-specific extension IDs, setup steps, and escalation guidance, see the ScriptBuilder Extension Policy – Troubleshooting Guide.
If the browser opens but the extension still cannot connect after setup, Panaya Support may recommend Chrome for Testing. If it is unavailable or does not resolve the issue, open a support ticket.