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    ICR Synchronizer Troubleshooting
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    Contents

    ICR Synchronizer Troubleshooting

    • 1 Minute to read
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    Article summary

    Below are possible issues when accepting suggested fixes and submitting the changes to your SAP system.

    Error message

    		How to solve this issue

    Your SAP system should be ECC6 or higher
    		Contact Panaya support
    The Synchronizer could not find an open CR with the description “PANAYA Automatic Code Corrections.”
    		Create a Change Request as described here
    The Synchronizer could not find the program source in the SAP system. Verify it still exists and was not renamed or deleted.
    		Verify program still exists and was not renamed or deleted. Verify you sync the right SAP system.
    Program is part of '&package&' package. Package transport layer: '&transport_layer&',
    Target system: '&target&'. No Panaya CR was found with this target system.
    		Create a Change Request for this target system as described here
    CR &cr_name& has no task for user &current_user&
    		Create a task for the user in the Change Request as described here
    CR &cr_name& type must be Workbench Request.
    		Create workbench Change Request as described here
    The Synchronizer could not find a program in the SAP system. Verify it still exists and was not renamed or deleted.
    		Verify program still exists and was not renamed or deleted. Verify you sync the right SAP system.
    Program &program_name& source system: &source_system&
    is not the same as a current system: &sysid&
    		Change program source system as described here
    The program has an inactive version. Review and activate or return to active version.
    		Review and activate or return to active version.
    Program is already linked to CR &linked_cr& and therefore cannot be assigned to CR &cr&
    		Release existing CR or if it’s an obsolete CR, remove the program from that CR.
    A newer version of the program exists in your system.
    Program changed date: &changed_date_in_system&. Date in Panaya: &changed_date_from_panaya&
    		Upload a new custom code extraction
    Line &line_number& is longer than 255 characters.
    		Contact Panaya support
    In Panaya this source has &num_of_lines_in_panaya& lines,
    while in this system it has &num_of_line_in_system&
    		Upload a new custom code extraction
    Line &line_number& is different between Panaya source of this
    program to the one in this system.
    		Upload a new custom code extraction
    Syntax error. line: &line_num& offset: &offset& message: &syntax_error_message&
    		Fix program syntax error and Upload a new custom code extraction
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