ICR Synchronizer Troubleshooting
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ICR Synchronizer Troubleshooting
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Below are possible issues when accepting suggested fixes and submitting the changes to your SAP system.
Error message | How to solve this issue |
Your SAP system should be ECC6 or higher | Contact Panaya support |
The Synchronizer could not find an open CR with the description “PANAYA Automatic Code Corrections.” | Create a Change Request as described here |
The Synchronizer could not find the program source in the SAP system. Verify it still exists and was not renamed or deleted. | Verify program still exists and was not renamed or deleted. Verify you sync the right SAP system. |
Program is part of '&package&' package. Package transport layer: '&transport_layer&', Target system: '&target&'. No Panaya CR was found with this target system. | Create a Change Request for this target system as described here |
CR &cr_name& has no task for user ¤t_user& | Create a task for the user in the Change Request as described here |
CR &cr_name& type must be Workbench Request. | Create workbench Change Request as described here |
The Synchronizer could not find a program in the SAP system. Verify it still exists and was not renamed or deleted. | Verify program still exists and was not renamed or deleted. Verify you sync the right SAP system. |
Program &program_name& source system: &source_system& is not the same as a current system: &sysid& | Change program source system as described here |
The program has an inactive version. Review and activate or return to active version. | Review and activate or return to active version. |
Program is already linked to CR &linked_cr& and therefore cannot be assigned to CR &cr& | Release existing CR or if it’s an obsolete CR, remove the program from that CR. |
A newer version of the program exists in your system. Program changed date: &changed_date_in_system&. Date in Panaya: &changed_date_from_panaya& | Upload a new custom code extraction |
Line &line_number& is longer than 255 characters. | Contact Panaya support |
In Panaya this source has &num_of_lines_in_panaya& lines, while in this system it has &num_of_line_in_system& | Upload a new custom code extraction |
Line &line_number& is different between Panaya source of this program to the one in this system. | Upload a new custom code extraction |
Syntax error. line: &line_num& offset: &offset& message: &syntax_error_message& | Fix program syntax error and Upload a new custom code extraction |