Test Box Troubleshooting

1 Minute to read

Print
Share
Dark
Light
PDF

Article Summary

Share feedback

Thanks for sharing your feedback!

You may have tried to upload new tests through Panaya's Test Box and received one of the below error messages.

To try and troubleshoot the issue, follow the instructions provided for each failure reason.

Failure Reason	How should I proceed?
No convertible data found	The file(s) uploaded did not contain any data that can be interpreted as a test case or script. Check your file(s) to see that the values required are provided.
Unsupported file format	Panaya's Test Box supports MS-Office (Word and/or Excel) as well as PDF files only Note: .Zip file can be uploaded to Test Box provided it's saved on your local computer. .Zip cloud-stored files are not supported when uploading files to Test Box.
Corrupted file	Panaya could not access the file content. Check to see if your file(s) require special permission or password.
Duplicate request	Panaya has identified a repeated upload from the same user, using the same files.
Canceled per request	Your account's Customer Success Manager or Account Manager attempted to cancel the upload process and the conversion has been canceled
Panaya export/import template	Follow the guidelines in this article for importing tests from file Are you trying to copy or duplicate test activities within the same project? How to duplicate a Test? How to duplicate a Cycle? Are you trying to copy test activities from one project to another? How to import tests from one project to another? How to import tests from another project using Tree Selection? Are you trying to upload a Panaya template to Test Box? Uploading a Panaya template to Test Box is not supported Try Importing Tests from Files
Other	Please contact Panaya Support to investigate the issue

What's Next

Player.application Troubleshooting