SAP GUI connection with ScriptBuilder issue - Connection Failed

If you encounter this error message when trying to connect to SAP GUI with ScriptBuilder, please follow the instructions below to solve this issue.

1. Please verify that you followed these steps to configure at least one SAP connection, for capturing scripts with Panaya ScriptBuilder.

2. In this step, we will check the Executable file that runs under the Task Manager, as this can mean a Registry change is needed.

   To check this, please try to open ScriptBuilder again and connect it to the SAP system defined.

   Now, open the Task Manager and go to the Details tab. Check the SAP executable you are seeing:

   SAPgui exe

   

   OR saplogon.exe

   If you see the SAPgui.exe file running, please follow the below steps to enable the saplogon.exe file on your machine, as this can be the reason for the error above.

   To resolve this and to modify the Registry settings on your machine:

   1. Open the Registry Editor - under Windows Start type Regedit and click Enter

   2. Search for SAPGUI (not “SAPGUI Front“) folder under both of these paths:

      1. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SAP\SAPGUI

      2. Computer\HKEY_CURRENT_USER\Software\SAP\SAPGUI

   3. Look inside these paths above for the “StartSapLogon“ key and open it
      

   4. If the value is 0 - change it to 1. If it appears on both paths, change it in both locations.

      This is what you should see:

      

   5. Close any open SAP GUI or SAPLogon windows.

   6. Try again to connect to SAP from ScriptBuilder.