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    Contact Support
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    Contents

    Contact Support

    • 1 Minute to read
    • Print
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    Article summary

    To connect with our support team. we invite you to our Support Portal, where you can report Support Requests or suggest new product ideas.

    Did you try our troubleshooting articles?

    Check out these articles for possible solutions for your issue.


    Contacting Support

    1. Log in to Panaya

    2. Click on the Help button > Contact Us > Contact Support


    Creating New Support Tickets

    1. Click the Contact Support
    2. Fill in the form and include as many details as you can
    3. Upon completion, click Submit


    View All Tickets

    Click on View All Tickets 

    With our Support Portal, you will be able to track your own support requests, view your colleagues' requests, and be informed of any new updates regarding your inquiries.

    Check out the "chat-like" approach for the communication thread, as well as the ability to search for possible solutions in Panaya's Success Center before submitting your requests and much more. You can even include additional watchers to your support request and have them actively participate in the discussion.



    Watch a short introductory video about all that's great about our portal!


    Suggesting Features

    1. Click the Suggest a Feature
    2. Fill in the form and include as many details as you can
    3. Upon completion, click Submit