Logs for Panaya Support

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Panaya Support may request that you retrieve specific log files from your machine occasionally.
These log files will enable Panaya to provide a customized solution more efficiently.

Panaya Testing Log Files

The log files can be found here:
C:\Users\[USERNAME]\AppData\Local\Temp\PanayaPlayer\Log
C:\Users\[USERNAME]\AppData\Local\Temp\PanayaPlayer\Trace


Please provide us with the Latest Modified PanayaPlayer.log which should be located in the latest modified folder.

The AppData folder could be hidden, if so, please click on the View Tab and check the Hidden Items checkbox.

  • If you are having trouble finding the AppData directory, type %Appdata% in windows file explorer and hit Enter

  • Please try and locate the log files from the date of the issue

Panaya Release Dynamix Synchronizer Log Files

The log files can be found here -
C:\Users\<PC_USER_NAME>\AppData\Local\Temp\PanayaPlayer\synchronizer\

Panaya SAP Extraction Log Files

Please provide the following -

The Dump File (HTML format) -

  1. Run transaction ST22

  2. Locate the dump for the relevant execution

  3. Double-click to open the Runtime Error Long Text screen

  4. In the transaction field, type %pc and select the HTML Format

The SM37 transaction job log

Panaya Test Automation Logs

ScriptBuilder
C:\Users\<PC_USER_NAME>\AppData\Local\Temp\Panaya Automation\ScriptBuilder\logs\[session_UID]\
ScriptBuilder.log
Backend.log

Agent
C:\Users\<PC_USER_NAME>\AppData\Local\Temp\Panaya Automation\Agent\logs\[session_UID]\
Agent.log
Backend.log

If you have trouble finding the AppData directory, type %Appdata% in Windows File Explorer and hit Enter.

Using Terminal Server or Remote Desktop?

In these environments, the folder path may differ slightly. You might find the logs under -

%temp%\<number>\Panaya Automation