If you are expecting email from Panaya (for example, a verification code for login) but cannot find it in your inbox, don’t worry — in most cases, the email was delivered but filtered by your email system.
This article walks you through simple, practical steps to locate the email and make sure you receive future messages without issues.
What to look for
Panaya emails all come from the following sender: 
The one exception is the password reset email, which is sent from 
Knowing the sender will make searching much easier.
Step 1: Check Spam or Junk folders
If you don’t see the email in your inbox:
Open your Spam or Junk Email folder
Look for messages from
Sometimes automated emails are mistakenly quarantined by spam filters.
Step 2: Search your inbox
Start by searching directly for the sender address.
If you are using Outlook:
Click the Search bar at the top of Outlook.
Type:
from:noreply@panaya.comPress Enter.
This will show all emails sent from Panaya, even if they were automatically sorted into a different folder or tab.
Outlook’s Focused Inbox can automatically move emails to the Other tab, which may make it seem like the email was never received. To prevent this, it is important to add Panaya to your Safe Senders list, see Step 3 below.
You can also manually teach Outlook where these emails belong:
Open your Inbox.
Click the Other tab.
Find an email from
.Right-click the message.
Select Move to Focused.
When prompted, choose Always move to Focused.
Outlook will remember this preference, and future emails from Panaya will automatically appear in your Focused inbox.
Step 3: Add Panaya to your Safe Senders list
To prevent Panaya emails from being blocked or filtered in the future, add the sender to your Safe Senders list.
Add:
and
You can find Microsoft’s official instructions here.
This helps ensure verification emails are delivered correctly.
Once 
and were added to Safe Senders, Outlook should display Panaya emails in the Focused inbox instead of Other.
These steps resolve the vast majority of missing email issues.
If you still cannot find the email after completing all steps, please reach out to Panaya Support for further assistance.