---
title: "Reset Password Issues"
slug: "did-not-receive-the-email-for-reset-password"
updated: 2026-09-09T14:07:03Z
published: 2026-09-09T14:07:03Z
canonical: "success.panaya.com/did-not-receive-the-email-for-reset-password"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset Password Issues

You asked Panaya to [reset your password](/v1/docs/having-trouble-logging-in-to-panaya) but no email arrived. Work through these four checks in order.

1 **Check you are on the right Panaya server**

Panaya has two main sites, and a reset only works on the one your account lives on. Confirm which URL you normally use: [emea.panaya.com](https://emea.panaya.com) or [my.panaya.com](https://my.panaya.com).

2 **Look in your spam or junk folder**

Password reset emails are often filtered. Search your whole mailbox for messages from Panaya, not just the inbox.

3 **Confirm you have an active Panaya user**

Ask your Panaya administrator or project manager to check that an active user is defined for your email address. No active user means no reset email.

4 **Check your browser is supported**

See the list of [browsers Panaya supports](/v1/docs/which-internet-browsers-are-supported-by-panaya).

Still unable to log in?

[Contact Panaya Support](/v1/docs/check-out-panayas-support-portal) and tell us which URL you use and the email address on your account.