---
title: "Troubleshooting the local installation of the Panaya Risk Analysis and ICR synchronizer"
slug: "working-with-the-local-installation-of-the-panaya-risk-analysis-and-icr-synchronizer"
updated: 2026-08-12T12:02:09Z
published: 2026-08-12T12:02:09Z
canonical: "success.panaya.com/working-with-the-local-installation-of-the-panaya-risk-analysis-and-icr-synchronizer"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting the local installation of the Panaya Risk Analysis and ICR synchronizer

Although **Panaya always recommends using our Online Synchronizer,** certain circumstances may require using its [Local Installation version.](/v1/docs/how-to-install-the-risk-analysis-and-icr-synchronizer-locally)

Follow these instructions when working with the **Panaya Local Installation of the Risk Analysis and ICR Synchronizer.**

1. Internet Explorer will display the following dialog box -  
![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1638980602638.png)
2. Click on **Open**  
If asked **how do you want to open this file?**, select the **Panaya Test Player** and set it to **Always use this app to open .TestPlayerLaunch ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1638980612921.png)**

**File opens up with another application? Cannot see the "How do you want to open this file" dialog box?** Follow the instructions below to fix the issue -

1. Navigate to your **Downloads folder**, and locate the launch **(x).TestPlayerLaunch** file
2. Right click on the file and select **Open with**
3. Select **More apps** to expand, then select the **Panaya Test Player**  
To avoid this issue again, check the **Always use this app to open** option

**Cannot see the Panaya Test Player in the list of applications?** Select **Look for another app on this PC** and navigate to the folder where the Testing Tool is installed and execute the **Player.exe** file. Typically, it will be located under - C:\Users\<username>\AppData\Local\Panaya inc\Panaya Test Player\Player.exe ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1638980627623.png)

**No Admin Rights? Cannot proceed with the above solutions?** Contact your IT Administrator for assistance