---
title: "Test Evidence Downloading Troubleshooting"
slug: "unable-to-download-evidence-of-an-individual-test"
updated: 2024-06-03T10:45:36Z
published: 2024-06-03T10:45:36Z
canonical: "success.panaya.com/unable-to-download-evidence-of-an-individual-test"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Test Evidence Downloading Troubleshooting

If you are unsuccessfully trying to download Test evidence, verify that **Pop-Ups are enabled** on your browser

- For Google Chrome - [Click here](https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en)
- For Microsoft Edge - [Click here](https://support.microsoft.com/en-us/microsoft-edge/block-pop-ups-in-microsoft-edge-1d8ba4f8-f385-9a0b-e944-aa47339b6bb5)
- For Internet Explorer - [Click here](https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting)
- For Mozilla Firefox - [Click here](https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting)

**No Admin Rights?** Contact your IT Administrator for assistance