---
title: "Troubleshooting"
slug: "troubleshooting"
status: "update"
updated: 2026-09-09T14:04:09Z
published: 2026-09-09T14:04:14Z
canonical: "success.panaya.com/troubleshooting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

Common issues and how to resolve them, grouped by where the problem shows up.

## Login

[Reset password](/v1/docs/having-trouble-logging-in-to-panaya)

[Reset password issues](/v1/docs/did-not-receive-the-email-for-reset-password)

[Working with multiple Panaya accounts](/v1/docs/how-to-switch-panaya-accounts)

[User profile](/v1/docs/how-to-edit-my-profile)

[Supported UI languages](/v1/docs/how-to-change-the-language-of-panaya)

[Account locked](/v1/docs/account-locked)

## Testing

[Recorder & Player guidelines](/v1/docs/recorder-player-troubleshooting-guidelines)

[Recorder & Player troubleshooting](/v1/docs/panaya-recorder-player-troubleshooting)

[Clearing the Click-Once cache](/v1/docs/how-to-delete-the-click-once-cache-folder)

[Adding Panaya to trusted sites](/v1/docs/how-to-add-panaya-to-your-trusted-sites)

["No information was recorded" issue](/v1/docs/no-information-was-recorded-panaya-recorder-error-message)

["Contact the application vendor" issue](/v1/docs/please-contact-the-application-vendor-for-assistance-error-message)

[Cannot launch the Recorder or Player](/v1/docs/cannot-launch-panaya-recorder-or-player)

## Browser

[Troubleshooting user interface issues](/v1/docs/troubleshooting-ui-issues)

[Supported internet browsers](/v1/docs/which-internet-browsers-are-supported-by-panaya)

[Downloading the Panaya certificate](/v1/docs/how-to-download-panayas-certificate)

[Recommended screen resolution](/v1/docs/what-is-the-recommended-resolution-when-working-with-panaya)

[Clearing Panaya cookies in Chrome](/v1/docs/clearing-cookies-and-cache-in-google-chrome)

[Clearing Panaya cookies in Edge](/v1/docs/clearing-panaya-cookies-in-microsoft-edge)

## Performance

[Performance troubleshooting](/v1/docs/i-am-experiencing-performance-issues)

[Slow page load troubleshooting](/v1/docs/slow-browser-page-load-troubleshooting)

[Loading project troubleshooting](/v1/docs/issues-when-loading-a-panaya-project)

[Capturing a stack trace for support](/v1/docs/how-to-capture-a-stack-trace-for-panaya-support)

Still stuck?

[Open a case with Panaya Support](/v1/docs/check-out-panayas-support-portal) and include as much detail as you can about what you were doing when the issue occurred.