---
title: "ICR Synchronizer Troubleshooting"
slug: "troubleshooting-panayas-intelligent-code-remediation-synchronizer"
updated: 2025-08-28T07:40:52Z
published: 2025-08-28T07:40:52Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ICR Synchronizer Troubleshooting

Below are possible issues when accepting suggested fixes and submitting the changes to your SAP system.

| **Error message****** | **How to solve this issue****** |
| --- | --- |
| Your SAP system should be ECC6 or higher | [Contact Panaya support](/v1/docs/check-out-panayas-support-portal)[](/v1/docs/check-out-panayas-support-portal) |
| The Synchronizer could not find an open CR with the description “PANAYA Automatic Code Corrections.” | Create a Change Request as described [here](https://success.panaya.com/docs/how-to-install-panayas-intelligent-code-remediation-synchronizer#step-5-%E2%80%93-create-a-transport) |
| The Synchronizer could not find the program source in the SAP system. Verify it still exists and was not renamed or deleted. | Verify program still exists and was not renamed or deleted. Verify you sync the right SAP system. |
| Program is part of '&package&' package. Package transport layer: '&transport_layer&', Target system: '&target&'. No Panaya CR was found with this target system. | Create a Change Request for this target system as described [here](https://success.panaya.com/docs/how-to-install-panayas-intelligent-code-remediation-synchronizer#step-5-%E2%80%93-create-a-transport) |
| Transport '&transport&' has target system '&target&' but all submitted programs have other target systems. All issues will move to failure. | Change the transport layer for the package of the programs to which you are trying to fix, per the steps [here.](/v1/docs/checking-or-changing-the-transport-layer-for-an-sap-program) |
| CR &cr_name& has no task for user &current_user& | Create a task for the user in the Change Request as described [here](https://success.panaya.com/docs/how-to-install-panayas-intelligent-code-remediation-synchronizer#step-5-%E2%80%93-create-a-transport) |
| CR &cr_name& type must be Workbench Request. | Create workbench Change Request as described [here](https://success.panaya.com/docs/how-to-install-panayas-intelligent-code-remediation-synchronizer#step-5-%E2%80%93-create-a-transport) |
| The Synchronizer could not find a program in the SAP system. Verify it still exists and was not renamed or deleted. | Verify program still exists and was not renamed or deleted. Verify you sync the right SAP system. |
| Program &program_name& source system: &source_system& is not the same as a current system: &sysid& | Change program source system as described [here](https://success.panaya.com/v1/docs/how-to-change-the-original-system-for-an-object) |
| The program has an inactive version. Review and activate or return to active version. | Review and activate or return to active version. |
| Program is already linked to CR &linked_cr& and therefore cannot be assigned to CR &cr& | Release existing CR or if it’s an obsolete CR, remove the program from that CR. |
| A newer version of the program exists in your system. Program changed date: &changed_date_in_system&. Date in Panaya: &changed_date_from_panaya& | [Upload a new custom code extraction](/v1/docs/how-to-extract-and-upload-your-custom-code) |
| Line &line_number& is longer than 255 characters. | [Contact Panaya support](/v1/docs/check-out-panayas-support-portal)[](/v1/docs/check-out-panayas-support-portal) |
| In Panaya this source has &num_of_lines_in_panaya& lines, while in this system it has &num_of_line_in_system& | [Upload a new custom code extraction](/v1/docs/how-to-extract-and-upload-your-custom-code) |
| Line &line_number& is different between Panaya source of this program to the one in this system. | [Upload a new custom code extraction](/v1/docs/how-to-extract-and-upload-your-custom-code) |
| Syntax error. line: &line_num& offset: &offset& message: &syntax_error_message& | Fix program syntax error and [Upload a new custom code extraction](/v1/docs/how-to-extract-and-upload-your-custom-code) |

## Related

- [ICR Synchronizer Setup](/how-to-install-panayas-intelligent-code-remediation-synchronizer.md)
- [Intelligent Code Remediation Synchronizer Authorizations ](/authorizations-required-for-running-panayas-intelligent-code-remediation-synchronizer.md)
- [ICR Correction Categories and Types](/intelligent-code-remediation-supported-correction-categories-and-issue-types.md)