---
title: "Test Box Troubleshooting"
slug: "test-box-troubleshooting"
updated: 2023-12-15T16:15:14Z
published: 2023-12-15T16:15:14Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Test Box Troubleshooting

You may have tried to upload new tests through Panaya's Test Box and received one of the below error messages.

To try and troubleshoot the issue, follow the instructions provided for each failure reason.

| **Failure Reason** | **How should I proceed?** |
| --- | --- |
| **No convertible data found** | The file(s) uploaded did not contain any data that can be interpreted as a test case or script. Check your file(s) to see that the [values required](/v1/docs/how-to-import-test-assets-with-panayas-test-box) are provided. |
| **Unsupported file format** | Panaya's Test Box supports MS-Office (Word and/or Excel) as well as PDF files only Note: .Zip file can be uploaded to Test Box provided it's saved on your local computer. .Zip cloud-stored files are not supported when uploading files to Test Box. |
| **Corrupted file** | Panaya could not access the file content. Check to see if your file(s) require special permission or password. |
| **Duplicate request** | Panaya has identified a repeated upload from the same user, using the same files. |
| **Canceled per request** | Your account's Customer Success Manager or Account Manager attempted to cancel the upload process and the conversion has been canceled |
| **Panaya export/import template** | - Follow the guidelines in [this article for importing tests from file](/v1/docs/how-to-import-tests-from-files) - Are you trying to copy or duplicate test activities within the same project? - [How to duplicate a Test?](/v1/docs/how-to-copy-or-duplicate-a-test) - [How to duplicate a Cycle?](/v1/docs/how-to-copy-or-duplicate-a-test-cycle) - Are you trying to copy test activities from one project to another? - [How to import tests from one project to another?](/v1/docs/how-to-import-tests-from-one-panaya-project-to-another) - [How to import tests from another project using Tree Selection?](/v1/docs/how-to-import-tests-from-another-project-using-tree-selection) - Are you trying to upload a Panaya template to Test Box? - Uploading a Panaya template to Test Box is not supported - Try [Importing Tests from Files](https://portal.document360.io/v1/docs/how-to-import-tests-from-files) |
| **Other** | Please contact [Panaya Support](mailto:support@panaya.com?subject=Test%20Box%20Upload%20-%20Failure%20Reason%20%3D%20Other) to investigate the issue |