---
title: "SSO Configuration - common issues"
slug: "sso-configuration-common-issues"
updated: 2025-12-31T02:24:28Z
published: 2025-12-31T02:24:28Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SSO Configuration - common issues

| **Error Message** | **Issue Explanation** |
| --- | --- |
| This user does not exist in Panaya. Please contact your Panaya administrator in your organization or your IT administrator. | This can occur when the user is trying to login to the IdP with a username/email that does not exist in Panaya. This may also generate a **bad login** screen. Panaya uses the user's **Email** for authentication (which is sometimes not the same as the OID (or principal name) in Entra), and the **Email** that is configured in Panaya needs to be the exact same as set up in the IdP configuration. |
| missing auth_time claim | IDP is not configured per Panaya requirements. User should add a claim on his IDP configuration. Note that for SFDC as IDP implementation this validation is n/a. |
| auth time is not valid | The login should take less than 1 minute. Please check network connectivity/slow network/timeouts |
| OAuth tokValid: missing user email | IDP is not configured per Panaya requirements. IDP configuration missing email declaration. |