- 1 Minute to read
- Print
- DarkLight
- PDF
SSO Configuration - common issues
- 1 Minute to read
- Print
- DarkLight
- PDF
Error Message | Issue Explanation |
This user does not exist in Panaya. Please contact your Panaya administrator in your organization or your IT administrator. | This Issue may occur when the user who configured the SSO is trying to login to the IDP with a different user, which does not exist in Panaya. This will also generate a bad login screen. |
missing auth_time claim | IDP is not configured per Panaya requirements. User should add a claim on his IDP configuration. Note that for SFDC as IDP implementation this validation is n/a. |
auth time is not valid | The login should take less than 1 minute. Please check network connectivity/slow network/timeouts |
OAuth tokValid: missing user email | IDP is not configured per Panaya requirements. IDP configuration missing email declaration. |