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Error Message |
Issue Explanation |
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This user does not exist in Panaya. Please contact your Panaya administrator in your organization or your IT administrator. |
This can occur when the user is trying to login to the IdP with a username/email that does not exist in Panaya. This may also generate a bad login screen. Panaya uses the user's Email for authentication (which is sometimes not the same as the OID (or principal name) in Entra), and the Email that is configured in Panaya needs to be the exact same as set up in the IdP configuration. |
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missing auth_time claim |
IDP is not configured per Panaya requirements. User should add a claim on his IDP configuration. Note that for SFDC as IDP implementation this validation is n/a. |
|
auth time is not valid |
The login should take less than 1 minute. Please check network connectivity/slow network/timeouts |
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OAuth tokValid: missing user email |
IDP is not configured per Panaya requirements. IDP configuration missing email declaration. |