---
title: "ScriptBuilder Not Recording"
slug: "scriptbuilder-not-recording"
updated: 2026-08-12T11:47:11Z
published: 2026-08-12T11:47:11Z
canonical: "success.panaya.com/scriptbuilder-not-recording"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ScriptBuilder Not Recording

In some cases, ScriptBuilder may fail to record steps - clicking **Record** in a web application opens the browser and returns an **Unable to record** error.

This behavior may occur when the user's browser **Developer Tools are disabled**.

### How to Resolve

1. Using an **account with admin permissions**, open **Microsoft Edge** or **Google Chrome**.
2. Verify whether Developer Tools can be accessed by hitting **F12**.
3. If Developer Tools do not open, check the browser policy or registry settings.

Update the Developer Tools registry value to **0**.
4. Restart the browser.
5. Launch ScriptBuilder and click **Record**.
6. Confirm that the recording starts successfully.

![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-KMB8HPTN.png)

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## Related

- [Manual Test Recorder Local installation in multi-user environments](/recorder-player-local-installation-in-multiuser-environments.md)
- [ScriptBuilder Prerequisites](/prerequisites-for-using-panaya-scriptbuilder.md)
- [Agent Prerequisites](/prerequisites-for-using-panaya-automation-agent.md)