---
title: "ScriptBuilder can only be launched from Panaya site"
slug: "scriptbuilder-can-only-be-launched-from-panaya-site"
updated: 2026-03-23T10:32:49Z
published: 2026-03-23T10:32:49Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ScriptBuilder can only be launched from Panaya site

You may encounter the following error message when launching ScriptBuilder from the Panaya website.

![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1774261771102.png)

This issue might be due to residual processes running in the operating system.

## **To resolve**

Navigate to **Task Manager**, click on **Details**, and **End task** for the **Player.exe**. ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-FPYZNKVG.png)

Alternatively, you can click **Processes**, type **player**in the search box, and, if you find the Panaya Test Player process running, right-click it and select **End task**.

![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-7ZL7EKAW.png)