---
title: "Logs for Panaya Support"
slug: "how-to-retrieve-log-files-for-panaya-support"
updated: 2026-03-23T13:40:32Z
published: 2026-03-23T13:40:32Z
canonical: "success.panaya.com/how-to-retrieve-log-files-for-panaya-support"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Logs for Panaya Support

Panaya Support may request that you retrieve specific log files from your machine occasionally. These log files will enable Panaya to provide a customized solution more efficiently.

## **Panaya Testing Log Files**

The log files can be found here: C:\Users\[USERNAME]\AppData\Local\Temp\PanayaPlayer\Log C:\Users\[USERNAME]\AppData\Local\Temp\PanayaPlayer\Trace

Please provide us with the **Latest Modified** PanayaPlayer.log which should be located in the latest modified folder. ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/Last%20modified(1).png)

The **AppData** folder could be hidden, if so, please click on the **View** Tab and check the **Hidden Items** checkbox.

![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/Check%20the%20Hidden%20Items%20checkbox.png)

- If you are having trouble finding the AppData directory, type %Appdata% in windows file explorer and hit Enter
- Please try and locate the log files from the date of the issue

---

## Panaya Release Dynamix Synchronizer Log Files

The log files can be found here - C:\Users\<PC_USER_NAME>\AppData\Local\Temp\PanayaPlayer\synchronizer\

---

## Panaya SAP Extraction Log Files

Please provide the following -

**The Dump File (HTML format) -**

1. Run transaction ST22
2. Locate the dump for the relevant execution
3. Double-click to open the Runtime Error Long Text screen
4. In the transaction field, type %pc and select the HTML Format

[**The SM37 transaction job log**](/v1/docs/how-to-retrieve-the-sm37-job-log-for-panaya-support)

## **Panaya Test Automation Logs**

**ScriptBuilder** C:\Users\<PC_USER_NAME>\AppData\Local\Temp\Panaya Automation\ScriptBuilder\logs\[session_UID]\ ScriptBuilder.log Engine.log

**Agent** C:\Users\<PC_USER_NAME>\AppData\Local\Temp\Panaya Automation\Agent\logs\[session_UID]\ Agent.log Engine.log

If you have trouble finding the AppData directory, type %Appdata% in Windows File Explorer and hit Enter.

> **Using Terminal Server or Remote Desktop?**
> 
> In these environments, the folder path may differ slightly. You might find the logs under -
> 
> %temp%\<number>\Panaya Automation