Recorder & Player Guidelines
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Recorder & Player Guidelines

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If you encounter issues when working with the Panaya Web Application (MS-Edge, Google Chrome) option of the Panaya Recorder & Player (Recorder and Player), read the guidelines below to solve the issue.

  • The recorder will not begin capturing until you click on the Record button.
    Please allow a few moments for the recorder to appear in its minimized view (shown below) before performing any further action.
    Then, bring your browser to focus and perform your activities, Upon completion, stop the recording.

  • Web application can be recorded using MS Edge or Google Chrome browsers only
  • Depending on the system configuration in Panaya, passwords may appear as manual instructions
  • Browser buttons are not captured (i.e., Back, Forward and Refresh buttons)
    Instead, you can paste the relevant URL in the browser, and if the URL is different than the one currently appearing, the recorder will capture the new URL as a new instruction
  • Double click is not supported for Web Apps recordings
  • Keyboard strokes, when the cursor is not in any specific field, will not be captured 
  • In cases where the player couldn't identify the element on the screen, the user should perform the activity manually and then select the Performed Manually option in the player. You can also use the script editing capabilities to remove any unnecessary instructions or replace such activities with manual instruction or remove them altogether. 
  • Depending on the system configuration in Panaya, passwords in the script may or may not require manual typing when using the player
  • Capturing Tables and Calendars is not fully supported. Specifically for recording dates, if you run into issues during playback, enter the dates manually in the field instead of selecting them from the calendar pop-up. Use the script editing capabilities to remove any unnecessary instructions or replace such activities with a manual instruction
  • Drop-down activities, initially performed using the keyboard, will not be automatically played. Avoid using the keyboard for drop-down menus when recording, and use the mouse instead.
  • The player does not support validating confirmation or error messages
  • When recording, use URLs with up to 255 characters
  • Disable Adblocker on Panaya site in Chrome/IE, as they can interfere with script execution on the browser