---
title: "Manual Test Recorder Proxy Settings"
slug: "recorder-player-proxy-settings"
updated: 2022-01-23T11:52:20Z
published: 2022-01-23T11:52:20Z
canonical: "success.panaya.com/recorder-player-proxy-settings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manual Test Recorder Proxy Settings

If you encounter issues when trying to capture screens using the Panaya recorder or player, follow the suggested solutions below.

![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1640732252330.png)

- It might be that a proxy is used within your network, preventing Panaya's player and recorder from working correctly.
- If you have an anti-virus, VPN, Remote Machine, or Virtual Machine, you might need to contact your IT administrator and request to add Panaya to the safe domains list. Sites on this list do not require a proxy or any other security permission.
- Contact your IT administrator and request to add the following URL to the exception lists -
  - ***.Panaya.com**  
  
**Alternatively**, add the following URLs to your white-list:
    - **my.panaya.com** or **emea.panaya.com**
    - **cdn.panaya.com**
    - ***.Panaya.com**
    - **sso-emea.panaya.com**
    - **sso-us.panaya.com**
    - **my**.panaya.com/download/dotnet/player/online/Player.application
    - **emea**.panaya.com/download/dotnet/player/online/Player.application