---
title: "SAP GUI Connection Troubleshooting"
slug: "player-hangs-on-connecting-and-disconnecting-from-sap-gui"
updated: 2021-12-08T08:11:01Z
published: 2021-12-08T08:11:01Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SAP GUI Connection Troubleshooting

You may have experienced a delay when the Panaya Testing Tool tries to connect or disconnect from SAP GUI. When connecting and disconnecting, the Panaya Testing Tool download data from the SAP server to your client machine, which may take up to several minutes. The issue can occur before recording begins and when stopping the recording.

[Embedded content](https://player.vimeo.com/video/489497277)

## How can you verify the cause of the delay?

1. Run Transaction **SE16**
2. Pick any table with significant data (e.g., mara)
3. Open the table data to view it by Table (Contents [F7] -> Execute [F8])
4. In the ALV grid display, export the data to Excel and save it locally (ctrl+shift+F7)  
It is recommended to save the Excel file in the same directory where the Panaya Testing Tool is saving the Excel files (e.g., c:\Users\username\AppData\Local\Temp\PanayaPlayer\trace\)
5. Generate an output file
6. Verify that the output file is generated locally in less than 10 seconds. Longer wait times indicate a network connectivity issue. If this is the case, contact your Network Administrator.