---
title: "Manual Test Recorder Performance Troubleshooting"
slug: "panaya-recorder-player-troubleshooting"
updated: 2025-02-19T17:57:44Z
published: 2025-02-19T17:57:44Z
canonical: "success.panaya.com/panaya-recorder-player-troubleshooting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manual Test Recorder Performance Troubleshooting

To help Panaya Support determine connectivity issues to the Panaya servers, please answer the questions below and follow the steps to provide us with the trace results. When you are complete, share this information with [Panaya Support](/v1/docs/check-out-panayas-support-portal).

Please provide answers to these questions -

- Which specific action in the recorder/player takes a long time?
- What is the corresponding test and project in Panaya?
- What is your exact geographical location?
- Are other users in your organization or location experiencing the same issue?  If so, please share this information with other users
- **Add the below trace results when contacting**Panaya Support **-**

1. Open Command Prompt window (Start > Run > cmd) and run one of the below commands, depending on the URL you use to login to Panaya -  
  
tracert -h 15 emea.panaya.com  
  
or  
  
tracert -h 15 my.panaya.com  
  
![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1640732332244.png)
2. Save the output to a simple text file and share it with [Panaya Support](/v1/docs/check-out-panayas-support-portal)
3. If you are using **Proxy**settings - you can also test with **openssl**:  
openssl s_client -connect my.panaya.com:443 -proxy proxy_ip:proxy_port  
This will show SSL/TLS handshake details.

Another option can be to use **telnet**to Test an HTTPS Connection Through a Proxy

Once connected to the proxy, manually send a CONNECT request to the HTTPS site:

CONNECT my.panaya.com:443 HTTP/1.1

Host: [my.panaya.com](//my.panaya.com). Press **Enter** twice.

**Expected Output (Success)**

If the connection is successful, you should see: pgsql HTTP/1.1 200 Connection Established

This means the proxy allowed the connection.

**Expected Output (Failure)**

- If you see 403 Forbidden or 407 Proxy Authentication Required, you might need to authenticate with the proxy.
- If the connection times out, the proxy might not be reachable.

**If Proxy Requires Authentication**

If your proxy requires authentication, you'll need to provide a Proxy-Authorization header (not possible in telnet). Instead, try using curl:

curl -x http://proxy_user:proxy_password@proxy_ip:proxy_port https://my.panaya.com -I

Save the output to a simple text file after 20 pings and share it with [Panaya Support](/v1/docs/check-out-panayas-support-portal)