--- title: "Mozilla FireFox Browser Version Troubleshooting" slug: "mozilla-firefox-your-browser-is-not-supported-by-panaya-error-message" updated: 2022-05-26T07:21:06Z published: 2022-05-26T07:21:06Z canonical: "success.panaya.com/mozilla-firefox-your-browser-is-not-supported-by-panaya-error-message" --- > ## Documentation Index > Fetch the complete documentation index at: https://success.panaya.com/llms.txt > Use this file to discover all available pages before exploring further. # Mozilla FireFox Browser Version Troubleshooting This article explains how to solve the issue for **Mozilla Firefox** users - If you are using **Internet Explorer**, [click here](/v1/docs/internet-explorer-your-browser-is-not-supported-by-panaya-error-message) - If you are using **Google Chrome**, [click here](/v1/docs/setting-up-google-chrome-to-work-with-the-panaya-recorder-player) - If you are using **Microsoft Edge**, [click here](/v1/docs/microsoft-edge-your-browser-is-not-supported-by-panaya-error-message) ⛔️ [Panaya no longer supports](/v1/docs/which-internet-browsers-are-supported-by-panaya) Mozilla Firefox [](/v1/docs/setting-up-google-chrome-to-work-with-the-panaya-recorder-player) --- ## **Are you using Mozilla Firefox?** - Panaya does not officially support Mozilla Firefox; we suggest using one of the [supported browsers](/v1/docs/which-internet-browsers-are-supported-by-panaya) If you must use Panaya with Firefox, please download the Click-Once addon - such as [Meta4 ClickOnce Launcher](https://addons.mozilla.org/en-US/firefox/addon/meta4clickoncelauncher/?src=api) - ******The Click-Once add-on is mandatory if you wish to use Panaya Testing with Mozilla Firefox******[Download it here](https://addons.mozilla.org/en-US/firefox/addon/meta4clickoncelauncher/?src=api) - Mozilla Firefox is not supported for capturing web applications using the Browser (IE, Chrome) or Other Web (IE, Chrome) options. [](/v1/docs/setting-up-google-chrome-to-work-with-the-panaya-recorder-player) --- [](/v1/docs/setting-up-google-chrome-to-work-with-the-panaya-recorder-player) If you already have the Click-Once extension installed and a [valid Mozilla Firefox version](/v1/docs/which-internet-browsers-are-supported-by-panaya), your browser should be supported by Panaya. However, if you receive the message below, follow the suggested solutions below. [![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1639751077034.png)](/v1/docs/setting-up-google-chrome-to-work-with-the-panaya-recorder-player) [](/v1/docs/setting-up-google-chrome-to-work-with-the-panaya-recorder-player) --- [](/v1/docs/setting-up-google-chrome-to-work-with-the-panaya-recorder-player) ## **Clear Browsing History, Cookies, Cache, and Offline Website Data** 1. Click the **Firefox menu** ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1639751102924.png) on the browser toolbar 2. Select **Options** and then**Privacy** 3. Under **History**, select to**Clear your recent history** 4. Set the**Time range to clear**to**Everything** 5. Select to clear the following: browsing & download history, form & search history, cookies, cache, active logins, offline website data, and site preferences ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1639751118679.png) 6. Select **Clear Now** 7. Re-launch Mozilla Firefox and check to see if the problem is solved. --- [](/v1/docs/setting-up-google-chrome-to-work-with-the-panaya-recorder-player) ## **Enable TLS 1.2** If none of the above solutions work, please verify that[TLS 1.2 is enabled](https://knowledge.digicert.com/generalinformation/INFO3297.html) for your browser [](/v1/docs/setting-up-google-chrome-to-work-with-the-panaya-recorder-player) --- [](/v1/docs/setting-up-google-chrome-to-work-with-the-panaya-recorder-player) [](/v1/docs/setting-up-google-chrome-to-work-with-the-panaya-recorder-player) If the problem persists, please [contact our support team](/v1/docs/check-out-panayas-support-portal)