---
title: "Microsoft Edge Browser Version Troubleshooting"
slug: "microsoft-edge-your-browser-is-not-supported-by-panaya-error-message"
updated: 2022-05-26T07:05:39Z
published: 2022-05-26T07:05:39Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Microsoft Edge Browser Version Troubleshooting

This article explains how to solve the issue for **Microsoft Edge** users. Visit these links if you are using**[Google Chrome](/v1/docs/google-chrome-it-seems-that-your-browser-version-is-not-best-optimized-for-running-panaya-error-message), [Internet Explorer](/v1/docs/internet-explorer-your-browser-is-not-supported-by-panaya-error-message), or [Mozilla Firefox](/v1/docs/mozilla-firefox-your-browser-is-not-supported-by-panaya-error-message)**

If Panaya [supports your Microsoft Edge version](/v1/docs/which-internet-browsers-are-supported-by-panaya), but you still receive the following message, follow the suggested solutions below.

![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1639751413491.png)

## **Clear your cache and cookies**

[Click here to learn how](/v1/docs/how-to-clear-browsing-data-in-microsoft-edge)

---

## 

## **Clear Temporary Internet Files**

[Clear Temporary Internet Files](/v1/docs/how-to-clear-temporary-internet-files-for-all-browsers)

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## 

## Clear your SSL State

[Clear your SSL State](/v1/docs/how-to-clear-you-ssl-state)

If you cleared cookies, cache, and SSL certificate and the Panaya Application does not load, proceed to the next suggested solution.

---

## 

## Enable TLS 1.2 (Transport Layer Security)

[Click here to learn how](https://knowledge.digicert.com/generalinformation/INFO3297.html)

If the problem persists, please [contact our support team](/v1/docs/check-out-panayas-support-portal)