---
title: "Multifactor Authentication (MFA)"
slug: "mfa"
updated: 2025-06-11T08:38:53Z
published: 2025-06-11T08:38:53Z
canonical: "success.panaya.com/mfa"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Multifactor Authentication (MFA)

We are gradually moving all users to Two-Factor Authentication (2FA/MFA) to protect your data and prevent unauthorized access. Soon, login will require a one-time password sent to each user's email. SSO users will not be affected by the new MFA login.

## What is MFA (Multi-Factor Authentication)?

Multi-factor authentication (MFA) is a security process that requires users to verify their identity using two or more independent factors before accessing an account, system, or resource.

- Something You Know: A password, PIN, or answer to a security question.
- Something You Have: A physical device like a smartphone, security token, or smart card.

For example, logging in with a password (something you know) and then entering a code sent to your e-mail on your phone (something you have) is a standard implementation of MFA.

## Setting up your MFA

Soon, your login will require a one-time password. If you tried logging in to Panaya and see the below request to enter a 6-digit code, it's your turn to set up MFA.

![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-2W71R098.png)

1. **Check your email** for the 6-digit code sent to you from noreply@Panaya.com. The code is valid for 5 minutes. ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-X5P1286D.png)
2. Copy and paste or type the code in the login screen and click **Submit**. ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-JKVTTIF6.png)

##

## Related

- [Login](/how-to-log-in-to-panaya.md)
- [Configuring SSO Login](/how-to-configure-panaya-sso-login-1.md)
- [Reset Password](/having-trouble-logging-in-to-panaya.md)
- [Account Locked](/account-locked.md)
- [Reset Password Issues](/did-not-receive-the-email-for-reset-password.md)