---
title: "Multifactor Authentication (MFA)"
slug: "mfa"
updated: 2026-11-09T13:16:12Z
published: 2026-11-09T13:16:12Z
canonical: "success.panaya.com/mfa"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Multifactor Authentication (MFA)

Panaya supports multi-factor authentication (MFA) to protect your data and prevent unauthorized access. You can verify your identity using a one-time code sent to your email or an authenticator app, such as Microsoft Authenticator or Google Authenticator. Users who sign in through SSO are not affected by Panaya's MFA verification process.

## What is MFA (Multi-Factor Authentication)?

Multi-factor authentication (MFA) is a security process that requires users to verify their identity using two or more independent factors before accessing an account, system, or resource.

- Something You Know: A password, PIN, or answer to a security question.
- Something You Have: A physical device like a smartphone, security token, or smart card.

For example, signing in with a password and then entering a verification code from an authenticator app or your email is a common implementation of MFA.

## Set up an authenticator app

Instead of retrieving a verification code via email each time, you can use an authenticator app to receive a sign-in code directly on your phone. Panaya supports [**Microsoft Authenticator**](https://support.microsoft.com/en-gb/authenticator/download-microsoft-authenticator) and [**Google Authenticator**](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en).

1. Sign in to Panaya and click your initials in the top-right corner of the screen. ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-KCQKU0E1.png)
2. Select the **Security tab > Add verification method.** ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-C8ZP5IKR.png)
3. Scan the QR code on the screen with your authenticator app, then enter the 6-digit code it displays.
4. To make this your default sign-in method, click on **Make default**. ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-SCEGSCQP.png)
5. Upon your next sign-in, you will be requested to enter the one-time code shown in your authenticator app.

## Sign in with an email verification code

When prompted to verify your identity during sign-in, you can use the 6-digit code sent to your email. To sign in with email verification:

![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-2W71R098.png)

1. **Check your email** for the 6-digit code sent to you from noreply@Panaya.com. The code is valid for 5 minutes. ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-X5P1286D.png)
2. Copy and paste or type the code in the login screen and click **Submit**. ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-JKVTTIF6.png)

##

## Related

- [Login](/how-to-log-in-to-panaya.md)
- [Configuring SSO Login](/how-to-configure-panaya-sso-login-1.md)
- [Reset Password](/having-trouble-logging-in-to-panaya.md)
- [Account Locked](/account-locked.md)
- [Reset Password Issues](/did-not-receive-the-email-for-reset-password.md)