---
title: "Loading Project Troubleshooting"
slug: "issues-when-loading-a-panaya-project"
updated: 2023-11-15T20:55:03Z
published: 2023-11-15T20:55:03Z
canonical: "success.panaya.com/issues-when-loading-a-panaya-project"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Loading Project Troubleshooting

If you are experiencing issues when trying to log in to Panaya, please follow the instructions below, depending on the URL you are using to log in to Panaya. When you are complete, share this information with Panaya Support.

1. Navigate to https://www.speedtest.net/  
Click on GO. Once the test is complete, take a screenshot and share it with Panaya Support.
2. Open Command Prompt window (Start > Run > cmd) and run one of the below commands, depending on your Panaya Domain -  
Ping **emea**.panaya.com or Ping **my**.panaya.com  
Then take a screenshot or copy and paste the information to a text file and share it with Panaya Support.
3. Open Command Prompt window (Start > Run > cmd) and run one of the below commands, depending on your Panaya Domain -  
Tracert **emea**.panaya.com or Tracert **my**.panaya.com  
Then take a screenshot or copy and paste the information to a text file and share it with Panaya Support.
4. Open another tab on the browser where you use Panaya and navigate to one of the following URLs,  
depending on your Panaya Domain -  
  
https://**my**.panaya.com/app/general/health_check.jsp  
  
**OR**  
  
https://**emea**.panaya.com/app/general/health_check.jsp  
  
Then take a screenshot or copy and paste the information to a text file and share it with Panaya Support.
5. Please specify the geographical location of the user experiencing the issue.