---
title: "Evidence Export Troubleshooting for Google Chrome Users"
slug: "issues-when-exporting-test-evidence-to-excel-or-word-in-google-chrome"
updated: 2022-01-20T13:04:56Z
published: 2022-01-20T13:04:57Z
canonical: "success.panaya.com/issues-when-exporting-test-evidence-to-excel-or-word-in-google-chrome"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Evidence Export Troubleshooting for Google Chrome Users

If you are encounter issues when trying to export single test evidence to word or excel formats, follow the below instructions to resolve the issue.

In some cases, the exported file is very small in size. This causes the download process to complete too quickly, preventing the browser from displaying the downloaded file. It also may be that your browser is blocking any pop-up windows generated by Panaya.

**To resolve -**

1. In Google **Chrome**, click on the three dots menu and select **Settings**  
**![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1639751883933.png)**
2. Scroll down and select to **Show Advanced Settings**
3. For the **Downloads**section, check the**Ask where to save each file before downloading** option
4. For the **Privacy** Section, navigate to **Content settings**.  
You can either **Allow all sites to show pop-ups**  
or  
Select to **Manage Exceptions** and verify that the following URLs are included -   
https://[*.]my.panaya.com:443  
https://[*.]emea.panaya.com:443