---
title: "Your browser is not supported by Panaya"
slug: "internet-explorer-your-browser-is-not-supported-by-panaya-error-message"
updated: 2022-05-26T07:20:05Z
published: 2022-05-26T07:20:05Z
canonical: "success.panaya.com/internet-explorer-your-browser-is-not-supported-by-panaya-error-message"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Your browser is not supported by Panaya

This article explains how to solve the issue for **Internet Explorer**users. Visit these links if you are using**[Google Chrome](/v1/docs/google-chrome-it-seems-that-your-browser-version-is-not-best-optimized-for-running-panaya-error-message),**[**Microsoft Edge**](/v1/docs/microsoft-edge-your-browser-is-not-supported-by-panaya-error-message)**, or [Mozilla Firefox](/v1/docs/mozilla-firefox-your-browser-is-not-supported-by-panaya-error-message)**

⛔️ [Panaya no longer supports](/v1/docs/which-internet-browsers-are-supported-by-panaya) Internet Explorer

If your Internet Explorer version is [supported by Panaya](/v1/docs/which-internet-browsers-are-supported-by-panaya), but you still receive the message below, follow the suggested solutions below.

![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1639751760068.png)

---

## **Clear your cache and cookies**

[Click here to learn how](/v1/docs/how-to-clear-cookies-and-cache-in-internet-explorer)

---

## **Clear Temporary Internet Files**

[Click here to learn how](/v1/docs/how-to-clear-temporary-internet-files-for-all-browsers)

---

## Clear your SSL State

1. Open Internet Explorer, select **Tools ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1639751775638.png)**, **Internet Options ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1639751787696.png)**
2. Navigate to the **Content tab** and select to **Clear SSL state**  
![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1639751798280.png)

Re-launch Internet Explorer and check to see if the problem is solved.

If you cleared cookies, cache, and SSL certificate and the Panaya Application does not load, proceed to the Disabling Compatibility View.

---

## Disable Compatibility view

1. Open **Internet Explorer**and press **ALT**on the keyboard
2. From the menu that appears, select **Tools**and then **Compatibility View Settings**
3. **Remove**all websites from the list and **uncheck**all three check-boxes
4. Click **Close**  
![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1639751811843.png)

Re-launch Internet Explorer and check to see if the problem is solved.

---

## Enable TLS 1.2 (Transport Layer Security)

[Click here to learn how](https://knowledge.digicert.com/generalinformation/INFO3297.html)

---

If the problem persists, please [contact our support team](/v1/docs/check-out-panayas-support-portal).