---
title: "Mozilla Firefox Troubleshooting"
slug: "i-cannot-access-panaya-using-mozilla-firefox"
updated: 2022-01-26T07:59:25Z
published: 2022-01-26T07:59:25Z
canonical: "success.panaya.com/i-cannot-access-panaya-using-mozilla-firefox"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Mozilla Firefox Troubleshooting

⛔️ [Panaya no longer supports](/v1/docs/which-internet-browsers-are-supported-by-panaya) Mozilla Firefox

To access Panaya and use all of its features using Firefox, you will need to install the following:

1. [Adobe Flash player](https://get.adobe.com/flashplayer/)
2. [A Click-Once add on](https://addons.mozilla.org/en-US/firefox/addon/meta4clickoncelauncher/?src=api)

Please follow the instructions described [here](https://portal.document360.io/v1/docs/mozilla-firefox-your-browser-is-not-supported-by-panaya-error-message) if you still cannot access Panaya.

**No Admin Rights? Cannot proceed with the above solutions?** Contact your IT Administrator for assistance