Troubleshooting Authentication Token
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Troubleshooting Authentication Token

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Article Summary

Panaya ForeSight requires authentication to be established between your Salesforce organization and Panaya. Read more about how to set up Salesforce authentication

To fix any authentication issues - 

  1. Click the Settings buttonto open up the Settings panel
  2. In the Salesforce section, select to Manage Authentication
  3. Verify that pop-ups are enabled. For each organization, click on Disconnect, then click on Connect.

Good to Know!
In your org Setup check the OAuth and OpenID Connect Flows options:
The setting Require Proof Key for Code Exchange Extension for Supported Authorization Flows should be set to Off.