---
title: "Stack Trace for Panaya Support"
slug: "how-to-capture-a-stack-trace-for-panaya-support"
updated: 2022-10-21T10:33:04Z
published: 2022-10-21T10:33:04Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Stack Trace for Panaya Support

In some cases, performance issues may result in slow loading times. If the Panaya site is not responding or the Panaya spinning wheel (loader) is irresponsive, follow the steps below to **capture the stack trace**.

1. Hit **F12**to open up the developer console
2. Click on **Sources**, browse to the page where you experience performance issues, then **pause**the script by clicking on the pause button, and expand the **Call Stack pane**, as shown below  
![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1640181367963.png)
3. As shown below, right-click anywhere in the content of the Call Stack. Then, click on **Copy stack trace** and paste it in a notepad or an alternative text editor.  
![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1640181374077.png)4. Share the stack trace results and a **screenshot**of the entire browser page with [Panaya Support](mailto:support@panaya.com?subject=Share%20Stack%20Trace&body=Share%20the%20results%20of%20the%20stack%20trace%20and%20a%20screenshot%20of%20the%20entire%20browser%20page).