---
title: "Google Chrome Browser Version Troubleshooting"
slug: "google-chrome-it-seems-that-your-browser-version-is-not-best-optimized-for-running-panaya-error-message"
updated: 2022-01-21T09:53:12Z
published: 2022-01-21T09:53:12Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Google Chrome Browser Version Troubleshooting

This article explains how to solve the issue for **Google Chrome** users. If you are using **Internet Explorer**, [click here](/v1/docs/internet-explorer-your-browser-is-not-supported-by-panaya-error-message).

If you receive the following error message in your browser when working with **Google Chrome**, follow the suggested solutions below to try and solve the problem. ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1639751294894.png)

If you have issues with the **Panaya Testing Tool**when working with **Google Chrome**, follow the instructions in [this article](/v1/docs/setting-up-google-chrome-to-work-with-the-panaya-recorder-player).

## **Verify Google Chrome Version**

Verify that you are using a [valid Google Chrome version](/v1/docs/which-internet-browsers-are-supported-by-panaya)

---

## **Update your Browser**

[Download the latest Google Chrome version](https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=en)

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## Clear Browsing Data

[Click here to learn how](/v1/docs/how-to-clear-cookies-and-cache-in-google-chrome)

---

## **Empty Cache and Hard Reload of Google Chrome**

1. Open Google Chrome
2. Hit the **F12**key
3. **Right-click** the **Reload**button  
![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1639751319085.png)
4. Select the **Empty Cache and Hard Reload**

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## Clear all cookies and site data

1. Click the **Chrome menu![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1639751339355.png)**  on the browser toolbar
2. Select **Settings**
3. On the left hand side, click on **Security and Privacy**
4. In the **Security and Privacy**section, click **Clear browsing data ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/clear_browsing_data.jpg)**
5. On the **Clear browsing data**screen, select **All time under the Time range, and ensure that** **Cookies and other site data** **as well as****Cached images and files************are selected. ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/clear_cookies_all.jpg)**
6. Select **Clear data**

Re-launch Google Chrome and check to see if the problem is solved.

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## Verify that TLS 1.2 is Enabled

If none of the above solutions work, please verify that [TLS 1.2 is enabled](https://knowledge.digicert.com/generalinformation/INFO3297.html) for your browser

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**No Admin Rights? Cannot proceed with the above solutions?** Contact your IT Administrator for assistance