---
title: "Thread Exception "
slug: "exception-in-thread-error-message"
updated: 2022-01-04T22:31:50Z
published: 2022-01-04T22:31:50Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Thread Exception 

**Option 1** You may be using the wrong extractor. Please refer to Panaya's Code Box for the most updated extractor. Click here to [learn more](/v1/docs/how-to-extract-upload-your-custom-code-using-the-code-box).

**Option 2** This error message may indicate that you do not have java version 1.4, 1.6, or 1.7. Use the java executable available from the Oracle directory:

1. cd $OA_JRE_TOP/bin
2. run the extractor using the java.exe that exists there as follow : ./java -jar {full path of panaya extractor jar} <apps password>

**Option 3**

This error message may indicate that you are using an old version of 1.4.2 JDK. Please upgrade to a newer JDK version, such as 1.6 or 1.7.