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    Article Summary

    Option 1
    You may be using the wrong extractor. Please refer to Panaya's Code Box for the most updated extractor.
    Click here to learn more.

     

    Option 2 
    This error message may indicate that you do not have java version 1.4, 1.6, or 1.7.  Use the java executable available from the Oracle directory:

    1. cd $OA_JRE_TOP/bin
    2. run the extractor using the java.exe that exists there as follow : ./java -jar {full path of panaya extractor jar} <apps password>
       

    Option 3

    This error message may indicate that you are using an old version of 1.4.2 JDK. Please upgrade to a newer JDK version, such as 1.6 or 1.7.

     
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