---
title: "SAP GUI Security Troubleshooting"
slug: "errors-when-connecting-sap-gui-with-panaya"
updated: 2021-12-31T14:09:41Z
published: 2021-12-31T14:09:41Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SAP GUI Security Troubleshooting

If you encounter any of the following messages when trying to connect your SAP GUI with Panaya ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1638971755470.png)

![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1638971767898.png)

Follow the solution provided below.

1. Go in the **Options**of the SAP GUI  
![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1638971779771.png)
2. Select the **Security folder** and click on the **Security Settings.**Make sure the options allowed and customized are selected.  
![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1638971788560.png)
3. If the C:/ directory rule is set to action DENY, please change it to allow  
![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1638971798288.png)  
  
When you open the Security Configuration dialog, you will find a numbered list of all existing security rules.  
Please approve/ enable write options for the rule of the C:/ object.  
See if the register line type for the C:/ object has an action of Deny.  
If so, approve this action for C:/ object.  
There could be objects from C:/ with an action of "Deny", and upon changing that to allow, it should allow you to record.
4. If the solution above doesn't work, please create a new rule as shown below using the blocked path in the error message you got.  
enter image #4 add a new rule  
![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1638971806953.png)![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1638971814124.png)
5. After you have created the new rule, retry to connect your SAP GUI to Panaya