---
title: "Disabling & Enabling the Panaya Recorder for Web Applications Extension"
slug: "enabling-disabling-extension"
updated: 2025-01-22T13:38:51Z
published: 2025-01-22T13:38:51Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disabling & Enabling the Panaya Recorder for Web Applications Extension

Capturing web applications with the Panaya recorder requires the installation of an [extension](/v1/docs/setting-up-google-chrome-to-work-with-the-panaya-recorder-player) and a desktop application. This article describes ways to troubleshoot the recorder communication related to the installation of these programs.

## Communication Error

If you encounter the error message: **"Failed to connect with 'Panaya Recorder for Web Application' Chrome extension. If you continue with recording, the test evidence could be incomplete,"** please try the solutions below to refresh its connection.

![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1733762057035.png)

## Solution 1 - Disabling & Enabling the Extension

Open up extension management in Google Chrome or Microsoft Edge

### In Google Chrome

1. Navigate to **chrome://extensions/**
2. Look for the Panaya Recorder for Web Applications extension and **click the toggle![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1672227934149.png)to disable**, then **enable**the extension.  
![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/2022-12-28_11-29-34.gif)

### In Microsoft Edge

1. Navigate to **edge://extensions/**
2. Look for the Panaya Recorder for Web Applications extension and **click the toggle to disable**, then **enable**the extension.![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1672228399571.png)

---

## Solution 2 - Web Recorder Program

Check that the recorder program is installed -

1. Open your**Windows Control Panel**, and select **Programs and Features.**
2. Verify that the **Panaya Web Recorder**appears in the list of programs.  
![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1733771694705.png)
3. In case the Panaya Recorder for Web Applications does not appear in the list, you can download it through Panaya.  
  
[Login to Panaya](/v1/docs/how-to-log-in-to-panaya) and select **Settings![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1639736391126.png) > Configuration > Chrome Web Recorder Extension Launcher > Download EXE**  
![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1639736405196.png)
4. Follow the steps in Solution 1 once more and disable/enable the extension.

---

## Browser Extension Conflict Detected

If you see the error message **"Browser Extension Conflict Detected"** while recording in Chrome or Edge, **disable** the Panaya extension in the browser you are *not* using to record, as instructed below. ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/2024-12-09_11-26-14.png)

1. **Identify the browsers where the Panaya Recorder is active.**  
For instance, if you are recording in Edge but the Panaya Recorder is also **installed and enabled** in Chrome, the conflict occurs because the extension is active in multiple browsers.
2. **Disable the Panaya Recorder in the browser you are *not* using to record.**  
Refer to the instructions in [*Solution 1*](/v1/docs/enabling-disabling-extension#solution-1-disabling-enabling-the-extension) above to **disable** the Panaya Recorder. In the example mentioned, you would disable the Panaya Recorder in Chrome if recording in Edge. **Apply the same approach in reverse if recording in Chrome.**
3. **Disable and Enable the Panaya Recorder extension in the browser that you are using to record:**  
Follow the steps in *Solution 1* once again to **disable and enable** it to resolve the extension conflict issue.  
  
  
Extension Conflict DetectedThe Panaya Web Recorder application works only when its browser extension is active in a single browser. If the extension is installed and active in two browsers, ensure it is deactivated in the browser not being used to record.