---
title: "Reset Password Issues"
slug: "did-not-receive-the-email-for-reset-password"
updated: 2022-05-26T07:01:47Z
published: 2022-05-26T07:01:47Z
canonical: "success.panaya.com/did-not-receive-the-email-for-reset-password"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset Password Issues

Did you try to [reset your Panaya password](/v1/docs/having-trouble-logging-in-to-panaya) and **did not receive an email**? See suggested solutions below.

- Check with your **Panaya administrator** or **Project Manager** within your organization that an **Active user** is defined for you in Panaya.
- Panaya has two main sites; check **your Panaya URL** to verify you are resetting the password from the relevant server -  
[https://emea.panaya.com](https://emea.panaya.com) OR [https://my.panaya.com](https://my.panaya.com)
- Check to see your **Spam** / **Junk** folder
- Check to see that [Panaya supports your browser](/v1/docs/which-internet-browsers-are-supported-by-panaya)

**Still unable to login?** Contact [Panaya Support](/v1/docs/check-out-panayas-support-portal) for assistance