---
title: "Contact Support"
slug: "check-out-panayas-support-portal"
updated: 2025-10-19T09:13:38Z
published: 2025-10-19T09:13:38Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

<editor360-custom-block data-preprocessing="true" data-sanitizationtags="B"><div data-tomark-pass="">To connect with our support team. we invite you to our Support Portal, where you can report <b data-tomark-pass="">Support Requests&nbsp;</b>or suggest new product <strong>ideas</strong><strong data-tomark-pass="">.</strong></div></editor360-custom-block>

Did you try our troubleshooting articles?

[Check out these articles](/v1/docs/troubleshooting) for possible solutions to your issue.

---

<editor360-custom-block data-preprocessing="true" data-sanitizationtags="BR"><h2 data-tomark-pass=""><br>Contacting Support</h2></editor360-custom-block>

1. [Log in to Panaya](/v1/docs/how-to-log-in-to-panaya)
2. Click on the **Help**button > **Contact Us > Contact Support**

![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1673548528068.png)

### Creating New Support Cases

1. Click the **Contact Support** ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-J6GINO51.png)
2. Fill in the form and include as many details as you can ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1747224431254.png)
3. You can choose the Case Type between **Technical Support**and an **Idea.**
4. Upon completion, click **Submit.** The case will be created and sent to the Panaya Support team.

### View All Cases

Select **View All Cases**to view all cases in the Panaya Support Portal. With our Support Portal, you can track your cases and receive any new updates regarding your inquiries. ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1FPA9WQ9.png)

> [!NOTE]
> Managers? Admins? You can view all support cases from your organization.
> 
> Contact Panaya Support to modify your portal vieweing privledges.