---
title: "Cannot launch Panaya Recorder or Player"
slug: "cannot-launch-panaya-recorder-or-player"
tags: ["Install Panaya Recorder", "Browser communication error", "Microsoft Edge Users", "Panaya Web Recorder", "Install ClickOnce", "Panaya Recorder"]
updated: 2025-01-02T13:18:02Z
published: 2025-01-02T13:18:02Z
canonical: "success.panaya.com/cannot-launch-panaya-recorder-or-player"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cannot launch Panaya Recorder or Player

If you are trying to launch the Panaya Testing tool for recording or playing test activities with no success, try to add Panaya to your trusted sites and verify if the extensions are installed correctly, as shown below:

1. [Add Panaya to your Trusted Sites](/v1/docs/how-to-add-panaya-to-your-trusted-sites)
2. [Verify if the extensions are installed correctly](/v1/docs/cannot-launch-panaya-recorder-or-player#verify-if-the-extensions-are-installed-correctly)

## Verify if the extensions are installed correctly

### **Microsoft Edge Users**

Microsoft Edge users should confirm that the Panaya Web Recorder extension has been installed, as shown below.

1. Verify that the Panaya Recorder extension is Active in edge://extensions
2. Go to Control Panel > Programs and Features to confirm that the Panaya Web Recorder appears in the installed programs list

![Edge Verification gif](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/Edge%20Verification%20gif.gif)
3. If the Panaya Web Recorder is missing from your browser's extensions or the installed programs in the Control Panel, please refer to the [Microsoft Edge Installation Guide](https://success.panaya.com/docs/setting-up-microsoft-edge-to-work-with-the-panaya-recorder-player) for step-by-step instructions on installing it correctly.

---

### Google Chrome Users

Google Chrome users should confirm that the Panaya Web Recorder extension and ClickOnce are installed, as shown below.

1. Verify that the Panaya Recorder and ClickOnce Extension are Active in chrome://extensions/
2. Go to Control Panel > Programs and Features to confirm that the Panaya Web Recorder and ClickOnce appear in the installed programs list.

![Google chrome gif](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/Google%20chrome%20gif.gif)
3. If either of these two applications is missing from your browser's extensions or the installed programs in the Control Panel, please refer to the [Google Chrome Installation Guide](/v1/docs/setting-up-google-chrome-to-work-with-the-panaya-recorder-player) for step-by-step instructions on how to install them correctly.