---
title: "Browser Extension Conflict Detected"
slug: "browser-extension-conflit-detected"
updated: 2024-12-17T20:43:00Z
published: 2024-12-17T20:43:00Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Browser Extension Conflict Detected

This article describes ways to troubleshoot the browser extension conflict error when recording web applications.

## Browser Extension Conflict Detected

If you see the error message **"Browser Extension Conflict Detected"** while recording in Chrome or Edge, **disable** the Panaya extension in the browser you are *not* using to record. The conflict occurs because the extension is **active in multiple browsers**. ![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/2024-12-09_11-26-14.png) Follow these steps to resolve the extension conflict issue:

1. **Disable the Panaya Recorder in the browser you are *not* using to record.**  
For instance, if you want to record in Edge and the Panaya Recorder extension is also **installed and enabled** in Chrome, you should disable the Panaya Recorder in Chrome.  
**Apply the same approach in reverse if recording in Chrome.**
2. **Disable and Enable the Panaya Recorder extension in the browser you're using to record.**  
Refer to the instructions below on how to **disable** and **enable** the Panaya Recorder extension to refresh the extension connection on the browser you want to record.

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## Disabling & Enabling the Extension

Open up extension management in Google Chrome or Microsoft Edge

### In Google Chrome

1. Navigate to chrome://extensions/
2. Look for the Panaya Recorder for Web Applications extension and **click the toggle![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1672227934149.png)to disable**, or **enable**the extension.  
![2024-12-11_14-52-29](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/2024-12-11_14-52-29.gif)

### In Microsoft Edge

1. Navigate to edge://extensions/
2. Look for the Panaya Recorder for Web Applications extension and **click the toggle to disable**, or **enable**the extension.![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1672228399571.png)

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Extension Conflict DetectedThe Panaya Web Recorder application works only when its browser extension is active in a single browser. If the extension is installed and active in two browsers, ensure it is deactivated in the browser not being used to record.