---
title: "Unexpected fatal error occurred"
slug: "an-unexpected-fatal-error-occurred-player-will-be-shut-down-error-message"
updated: 2022-01-20T16:52:45Z
published: 2022-01-20T16:52:45Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unexpected fatal error occurred

If you encounter the below error message when trying to playback Quick Tests scripts, follow the suggested solution below.

![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1639752041947.png)

**To try and solve the issue -**

1. **Exit all open applications** and retry
2. If the problem persists, **contact your IT administrator**