---
title: "Access denied (403) - session terminated"
slug: "access-denied-403-current-session-has-been-terminated-error-message"
updated: 2022-01-26T08:15:45Z
published: 2022-01-26T08:15:45Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://success.panaya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Access denied (403) - session terminated

Try the suggested solutions below if you are trying to export Tests and encounter the error displayed here.

![](https://cdn.document360.io/f404076c-de23-4609-848e-2dfd4ef701b0/Images/Documentation/image-1639751916018.png)

1. [Add Panaya to your Trusted Sites](/v1/docs/how-to-add-panaya-to-your-trusted-sites)
2. Use a different browser such as [Internet Explorer](https://support.microsoft.com/en-us/help/17621/internet-explorer-downloads), [Google Chrome](https://www.google.com/chrome/), or [Mozilla FireFox](https://www.mozilla.org/en-US/)
3. Turn off the pop-blocker in your browser that may be preventing the download of your export request:  
[](https://support.microsoft.com/en-us/help/17479/windows-internet-explorer-11-change-security-privacy-settings)
  - [](https://support.microsoft.com/en-us/help/17479/windows-internet-explorer-11-change-security-privacy-settings)[Turn off Pop-up Blocker in Google Chrome](https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en)
  - [](https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en)[Turn off Pop-up Blocker in MS-Edge](https://support.microsoft.com/en-us/microsoft-edge/block-pop-ups-in-microsoft-edge-1d8ba4f8-f385-9a0b-e944-aa47339b6bb5)
  - [Turn off Pop-up Blocker in Internet Explorer](https://support.microsoft.com/en-us/help/17479/windows-internet-explorer-11-change-security-privacy-settings)